Frequently Asked Questions
I have lost my License Key! Please send it to me.
What product did I buy?
How do I install additional dictionaries?
If you already have Ultralingua installed on your computer or mobile device you can easily add language modules. Look under the File Menu headings at the top of the Ultralingua window and select "Download Additional Dictionaries" (Windows v7.x) or "More Dictionaries" (Mac). This option is available for most handheld devices, except iPhone and iPad.
If you're having trouble with iPhone or iPad installation, please refer to this support link from Apple for assistance.
I'm having trouble with my iPhone or iPad installation.
I received a message indicating no dictionaries are installed.
You may be seeing this message because the contents or copies of your Ultralingua files were moved. If you download multiple copies of our software, you may end up with versions that don’t include all of your dictionaries, and the operating system may not know which version to launch. You must not move the contents of the Ultralingua folder in the \Applications directory; otherwise, Ultralingua may not be able to find various files.
To resolve the issue, you should delete all but the most recent copy of Ultralingua, and make sure that all your dictionary databases (including personal additions files) are located in the Ultralingua/dictionaries folder.
Having multiple copies on your disk may also mean your aliases or Dock icon will launch the wrong version. If this is the case, delete the alias or icon and make a new one from the application in the Ultralingua folder.
If you purchased Ultralingua for Mac from our website, you can check for updates by choosing Check for Updates from the Ultralingua menu. If updates are available you can then download them automatically.
If you purchased Ultralingua from the Mac App Store, you can check for updates by visiting the Mac App Store app and clicking the "Updates" tab. If updates are available, they will display here automatically.
How to update Ultralingua for Mac OS X to the latest version?
If you've already purchased Ultralingua, then you can install it for free using the App Store app.
Open the App Store app, tap the "Updates" icon, then tap the "Purchased" tab. At the top, tap "Not on this iPhone" and search for Ultralingua. Once you find it you can re-download it by tapping on the cloud icon.
You can also look at the Apple Support website for more help.
If you've downloaded Ultralingua but it's not appearing on your phone, or is crashing when you try to open it, then you might need to do a "hard reset" of your device. Please see this link for the steps.
You can also look at the Apple Support website for more help.
If you continue to have problems after re-installing, please email us with your device type (iPhone 4, iPod touch 2nd generation, etc.) and your iOS version number. To find the version number, go to the Settings app, tap through the General-About menus, and scroll down to the Version number.
How to I reinstall an app from the iTunes App Store?
Apple does not allow developers to issue refunds, but you can request one through iTunes. Here are the steps:
Go to the iTunes Store and click on your account. It's in the top right corner.
Once you're logged in, scroll down and click 'See All' under Purchase History.
Scroll down until you see the button that says 'Report a Problem'. Click that button.
Find the app you want a refund for and select 'Report a Problem'.
Choose the appropriate category and submit your response.
I am unsatisfied with my app purchase. How do I get a refund?
Most Ultralingua dictionaries are developed and maintained by our team of language experts. Certain specialized databases come from other major publishing houses that have asked us to develop the electronic versions of their dictionaries. Many of our dictionaries receive updates and new entries every year.
Where do the Ultralingua databases come from?
What do the abbreviations mean?
Ultralingua dictionaries sometimes include abbreviations for parts of speech, gender, tense names, etc. For a full list of abbreviations and their meanings, visit these pages:
Can I see the verb tense names in another language?
In addition to maintaining our own dictionaries, we also license dictionary data from well-known publishers like HarperCollins, Vox, and Simon & Schuster.
The basic technology behind the dictionaries (for look-up, display, verb conjugation, number-to-text conversion) is nearly identical. The single greatest difference is the dictionary data itself, and the decision of which to use is a matter personal preference. Collins entries are often enriched with more indications of context and examples of usage, while Ultralingua dictionaries often include a higher quantity of entries.
You can download a completely free 10-day trial of each for Mac or Windows to try them each for yourself before making a purchase decision. Just visit our product page and click the download link for the dictionaries you wish to try.
What is the difference between Ultralingua and Collins dictionaries?
If you’re looking for a summary, here are some quick general guidelines:
Most of our bilingual dictionaries contain approximately 200,000 - 300,000 translations for about 50,000 – 100,000 entries.
Our monolingual English dictionary contains 300,000 definitions for more than 85,000 headwords, with more than 65,000 entries in the thesaurus.
Our verb conjugators contain conjugations for most known verbs in each language (usually some 6000-7000 verbs, not counting reflexive forms). The conjugation of each verb may include 70 different forms, resulting in a total number forms in the hundreds of thousands for a given language.
Dictionary makers have different ways of counting the content in their data, so it’s important to be careful when comparing numbers in product descriptions from different publishers. The number of "entries" is sometimes inflated by counting extra things or by counting some parts of the dictionary multiple times.
At Ultralingua, we quantify our dictionary content by looking at the headwords and definitions associated with each “entry”. We describe the number of “entries” as the number of individual terms or headwords you could look up in the dictionary, and “translations” or “definitions” as the number of meanings or senses provided with the headwords.
For example, “boat” (noun) in our Spanish-English Dictionary has seven translations, because there are many different ways to say “boat” in Spanish depending on the context or type of boat you are looking to describe. “Boat” (verb) has another eight possible translations.
Here we have two entries (boat, noun; boat, verb) with a total of fifteen translations. These contribute to the total 75,000 entries and 290,000 translations in the Spanish-English Dictionary & Verbs by Ultralingua.
You can view a full list of the number of entries in our dictionaries on our product page.
How many words are in the Ultralingua dictionaries?
Legacy versions are former versions of our software, like Ultralingua for Mac and Windows versions 6, 5, and 4, which are no longer available for sale. If you use an old version of Ultralingua and do not wish to upgrade you may need legacy version support.
What are legacy versions?
We’ve created a tool that allows you to automatically re-download your legacy version. Simply enter your license key into our download link generator to receive a direct link to your product.
I need to re-download an old version of Ultralingua.
You can use a keyboard shortcut, called the Hotkey, to look up words in other programs. This feature comes with the Mac and Windows software sold from our website, but not our mobile apps or desktop software sold from third-party app stores.
What is the Hotkey?
The following Windows programs have been tested to work correctly with the Ultralingua hotkey. Please note that even if the program you are using is not on this list, the hotkey feature may still work with it.
Microsoft Office Suite
Internet Explorer 6, 7, 8
Microsoft Outlook 2007
Adobe Acrobat 9
Which Windows programs is the Hotkey compatible with?
The following Mac programs have been tested to work correctly with the Ultralingua hotkey. Please note that even if the program you are using is not on this list, the hotkey feature may still work with it.
Microsoft Office Suite
Which Mac programs is the Hotkey compatible with?
The instructions provided here for Ultralingua dictionaries will almost certainly pertain to our Collins products, too. If you have questions about the content of the Collins dictionaries, please contact Collins directly at firstname.lastname@example.org. If you have technical support questions not answered here, contact us via email.
How do I find support for Collins Products?
Most people do not need to buy Ultralingua on an actual CD. The most current versions of our products can be always downloaded from our website. Once you have selected the Ultralingua products you want to buy, a Backup CD option will be available in the shopping cart. This provides a copy of each Ultralingua product in your order.
Ultralingua is distributed by Nexway and Tribeka in the United States and Europe. You’ll find Ultralingua on shelves and in kiosks at stores such as Carrefour, Harvey Norman, Tesco, Microsoft, and Sony Style.
Where can I find Ultralingua in a Store?
Where did Grammatica go?
Our partnership with Meta-Agent, the company that owns Grammatica software, ended in February 2012. We are no longer selling Grammatica spelling and grammar checkers, but you can still receive technical support here.